FAQ's
Do you ship all over the world?
Yes! We ship to most countries in the world. However if we don't ship to your country, send us an email and we wil see what we can do for you.
Do I have to to pay any Duties/TAX on my order?
Our orders are shipped to you from the most nearby or most conventional warehouse. We have warehouses in Germany, USA and China. So all customers within the EU and USA will not have any issues with import and duty costs. For other countries we will always try our best to make sure the most economic routes and shipping methods are used to minimize the costs and make sure any import or VAT costs are already inlcuded in the shipping costs. However any VAT and duty costs that might be added are the responsibility of the recipient. These costs are determined by the customs office of the destination country. Please inform us if this is the case, so that we can try to prevent this from happening again.
What are your delivery times?
Our orders are shipped to you from the most nearby warehouse. For custommers in Europe and USA it will take 4-7 busines days. For other countries it might take a few days longer.
How long until my order ships?
Orders are being processed the same or next busines day
Will I receive order confirmations and shipping notifications?
Yes! you will receive a confirmation within a few minutes and We'll send you a tracking link as soon your order is being shipped, if you didn't receive a confirmation or shipping link you can contact us.
I want to return an order, what should I do?
To start a return, you can contact us at info@mahunaclothing.com Please send us an email with your order number and feedback to start the return process.